Few things are more frustrating to a customer than running into technical issues they have no idea how to solve. When this happens, the first route most customers take is to reach out to customer service—but sometimes this can result in more harm than good. They may end up getting passed to multiple people, causing their frustration to escalate. In a world filled with social media, this is the last thing you want to happen. But there is an easy solution. Use this IT service request form template to streamline communication between customers and your IT department. Whether it's faulty tech, a bug, or questions, customers will love having a direct way to contact IT when they run into technical issues.
This mobile-friendly IT request form is 100% customizable and can go live in minutes. Consider adding a file upload section that allows customers to send error message and product screenshots. To improve the overall customer experience, you can create your own theme to adhere to your branding guidelines, complete with custom fonts, colors, and images.
Customers want their problems solved quickly. With this IT service request form, you can make it as simple as a few keyboard taps to get your customers connected to IT. No more waiting on hold, talking to several employees, or sending multiple emails or tweets. Use email logic to send automated and personalized emails to customers moments after they click submit on the IT request form.
With Formstack's reporting tools, it's incredibly easy to make clean, clear visual reports of your data. Quickly gather insights into what bugs are the main pain points for customers, which concerns have dwindled over time, which pieces of equipment customers are struggling with the most, and more. You can also export your data to a variety of tools by using any of our integrations.
With Data Routing, you can customize the way you handle and process your submissions, giving you more control once a user has submitted your form. This will speed up your entire process, streamline customer questions, and ensure issues are sent to the correct IT employee. You can also use Data Routing to pre-populate custom messages once the customer has submitted the form.